Privacy policy
PRIVACY POLICY
Welcome to surplusstore.online (the “Site”, “Website”, “we”, “our”, or “us”). This Privacy Policy describes how Surplus Store Private Limited collects, uses, and discloses your personal information when you visit, browse, or make a purchase from our website.
COLLECTION OF PERSONAL INFORMATION
When you visit our website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Personal Information may include:
• Name
• Phone Number
• Email Address
• Billing Address
• Shipping Address
• PIN Code
• Payment Information
• Order History
DEVICE INFORMATION
Examples of information collected include:
• Browser type and version
• IP address
• Time zone
• Device information
• Cookies and usage data
• Products viewed and searched
• Website interaction data
Purpose of Collection:
• To provide and improve our services
• To process and fulfill orders
• To communicate with customers
• To improve website performance and user experience
• To prevent fraud and unauthorized transactions
HOW WE USE YOUR INFORMATION
We use the collected information to:
• Process and deliver orders
• Send order confirmations and updates
• Provide customer support
• Respond to inquiries and complaints
• Improve products and services
• Conduct analytics and research
• Send promotional communications (where permitted)
• Comply with legal obligations
CONSENT
By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.
COOKIES
Our website may use cookies, web beacons, tags, and similar technologies to enhance user experience and analyze website performance.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
DISCLOSURE OF INFORMATION
We may share information with:
• Shopify and payment processing partners
• Shipping and logistics providers
• Marketing and analytics service providers
• Legal authorities where required by law
• Service providers assisting in business operations
We do not sell or rent your personal information to third parties.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, or loss.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain your information only as long as necessary to:
• Fulfill orders
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information by contacting us.
CHANGES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with immediate effect.
GOVERNING LAW
This Privacy Policy shall be governed by the laws of India and subject to the jurisdiction of the courts of Kannur, Kerala.
GRIEVANCE OFFICER
Name: Muhammed Sahadh
Designation: Director
Email: surplusstoreprivatelimited@gmail.com
Phone: +91 97440 21661
BUSINESS DETAILS
Surplus Store Private Limited
Ground Floor, 49/460
Royal Oak Shopping Centre, Thalassery Road
Thana, Kannur – 670002
Website: https://surplusstore.online
Email: surplusstoreprivatelimited@gmail.com
Customer Support: +91 85900 21661