Shipping policy

SHIPPING POLICY

Thank you for choosing SURPLUS STORE.

We are committed to delivering your orders safely and efficiently throughout India.

ORDER PROCESSING

All orders are processed within 1–2 business days, excluding weekends and public holidays.

During periods of high demand, processing times may be extended. Customers will be notified if significant delays occur.

SHIPPING COVERAGE

Currently, SURPLUS STORE delivers across India.

International shipping may be introduced in the future and will be updated on our website accordingly.

SHIPPING PARTNERS

We work with reliable courier and logistics partners to ensure secure and timely delivery of orders.

SHIPPING CHARGES

Shipping charges are calculated during checkout based on:

• Delivery location
• Product weight
• Order value
• Applicable promotional offers

DELIVERY ESTIMATES

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Other Cities and Towns: 3–8 business days
• Remote Locations: Delivery times may vary

Actual delivery times may differ due to factors beyond our control.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp.

Customers can use the tracking details to monitor shipment status.

CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate shipping information, including:

• Full Name
• Complete Address
• PIN Code
• Mobile Number

SURPLUS STORE shall not be liable for delays or failed deliveries caused by incorrect information provided by the customer.

UNDELIVERABLE PACKAGES

If an order is returned due to:

• Incorrect address
• Incomplete address
• Customer unavailable for delivery

Additional shipping charges may apply for re-shipment.

DELAYS

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

• Natural disasters
• Weather conditions
• Government restrictions
• Courier service disruptions
• Public holidays

SURPLUS STORE shall not be liable for delays caused by such circumstances.

LOST OR DAMAGED SHIPMENTS

If your shipment arrives damaged or appears lost in transit, please contact our support team immediately.

CONTACT INFORMATION

SURPLUS STORE

Ground Floor, 49/460
Royal Oak Shopping Centre
Thalassery Road, Thana
Kannur – 670002

Customer Support: +91 85900 21661

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